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Customer information: info@anyamarokko.com

Wholesale buyers & Agents: buying@anyamarokko.com

Press enquiries: press@anyamarokko.com

Studio: 25 Ermine Mews, Laburnum Street, London E2 8BF
  • Terms of Service
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    Terms of Service

    Last updated 26 April 2016

    Welcome to the terms and conditions for using www.anyamarokko.com website. This page together with our Privacy policy tells you information about us and the legal terms of service (Terms), on which we sell any of the products (Products) listed on our website (our site) to you.

    These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

    We amend these Terms from time to time as set out in clause 16. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

    When we refer in these Terms to ‘in writing’, this will include e-mail.

    1. About us

    We are Anya Marokko Label. We operate the website www.anyamarokko.com. Our main trading address is 3—7 Mowlem Street, Bethnal Green, London E2 9HE, UNITED KINGDOM.

    Contacting us:

    (a) To cancel a Contract in accordance with your legal right as set out in clause 10, please follow the process set out in our Refunds policy.

    (b) If you wish to contact us for any other reason, including because you have any complaints, please email us at help@anyamarokko.com.

    If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

    2. What you agree to
    • By placing an order on our site, you enter into a contract with Anya Marokko Label
    • Products purchased from the website are for your own private use only and not for resale
    • You are 18 years old or older. If you are under 18 years old, you may only use this site with the agreement of, or under supervision of, a parent or a guardian
    • All details you provide to Anya Marokko Label for the purpose of ordering the products must be true, accurate, current and complete
    3. Privacy policy

    We only use your personal information in accordance with our Privacy Policy. Please take the time to read it.

    By using this site, you agree to us handling this information and confirm the data you provide is accurate.

    4. Use of our site

    You may not use our site for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

    You must treat all identification codes, passwords and other security as confidential. You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

    5. Intellectual Property rights

    Anya Marokko Label are the owner or licensee of all intellectual property rights on the site. They are protected by Copyright. You are allowed one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must nor alter any of the illustrations, video, audio or photographs.

    6. Our Products

    The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

    We recommend that you measure yourself and consult the size chart to make sure that you order the size that is best for you. Please also refer to any notes on the product page for extra fit information. We do all we can to make sure that all the sizing information we provide is accurate. We check all products before dispatch to make sure any variations fall within an acceptable margin.

    The packaging of the Products may vary from that shown on images on our site.

    7. Placing an order

    Our shopping pages will guide you through the steps to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

    After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

    We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch confirmation.

    If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

    8. Delivery

    We will advise an estimated delivery date in the Dispatch confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens.

    You own the Products once we have received payment in full, including all applicable delivery charges.

    International delivery

    We currently deliver to the following locations outside of the UK.

    Europe & Middle East: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, United Arab Emirates

    North America: United States & Canada

    Asia Pacific: Australia, Hong Kong, Japan, Macao, New Zealand, Singapore, South Korea

    For deliveries outside of these areas, please contact us at help@anyamarokko.com.

    If you order Products from our site for delivery to one of the International delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

    9. Payment

    We accept all major debit & credit cards.

    Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

    Please note that our shop is hosted on Shopify Inc. platform. Transactions are completed through Shopify Payments gateway and processed by Stripe Payments Ltd. Please see our Privacy policy for more information on how we process your credit/debit card data.

    10. Returns & Refunds 

    As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. During the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tag still attached.

    Your deadline for cancelling the Contract is 14 days from the receipt of the Products at the delivery address. Please note that all our deliveries are tracked.

    We will give you a full refund or exchange for the Products.

    Returning the Products

    To return a Product, please reply to the dispatch confirmation we sent you. We will e-mail you to confirm once we have received your cancellation.

    Alternatively, if you no longer have the dispatch confirmation email, you can contact us at help@anyamarokko.com. Please include details of your order to help us to identify it.

    If you change your mind before the order has been dispatched, please email the Customer services team on help@anyamarokko.com, and your card will not be charged.

    You must return the Products to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you have notified us before receiving the Products at the address, but after the Products have been dispatched to you, please send these back within 14 days of receiving the Products at the delivery address.

    You can either send these back to us via the post or through our authorised carrier service to the following address: 3—7 Mowlem Street, Bethnal Green, London E2 9HE, UNITED KINGDOM.

    If you choose to return the Products by post, please do so by recorded delivery and keep the receipt as proof of return.

    If we have offered to collect the Product from you as advised in email, we or the authorised carrier will contact you to arrange a suitable time for collection.

    We will process the refund once we have received and inspected the item. We will refund you on the credit or debit card used by you to pay. We aim to process all refunds within 5-10 working days.

    11. Our right to cancel

    Anya Marokko Label reserves the right to cancel the contract with you and terminate your access to the site if one of the following apply:

    • You fail to make a payment to us when due
    • You breach any Terms
    • You fail to provide, within a reasonable time frame and when requested by us, necessary information to allow us to check the accuracy and validity of the information you provide, or your identity
    • If we suspect that you are engaged or are about to engage in a fraudulent or illegal activity on www.anymarokko.com
    12. Errors

    We do not accept responsibility for any errors or omissions contained on our website and reserve the right to change information, prices, specifications and description of Products at any time and without notice.

    The changes in price will not affect an order you already placed.

    If an error is discovered in the price of Products that you ordered, we will contact you as soon as possible to inform you of this error and give you the option of continuing to purchase the Product at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. 

    13. Warranties

    Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

    14. Losses 

    We only supply the Products for private use and not for resale or other commercial purposes. We have no liability to you or any third parties for any loss of income, profit, business, data, contracts, goodwill or savings arising out of the use of this site or Products purchased on www.anyamarokko.com.

    We do not in any way exclude or limit our liability for:

    • Death or personal injury caused by our negligence
    • Fraud or fraudulent misrepresentation
    • Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
    • Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples)
    • Defective products under the Consumer Protection Act 1987

    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

    15. Delays 

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, including any delivery charges. 

    16. Our right to vary these Terms

    We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

    Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

    We may revise these Terms as they apply to your order from time to time to reflect the following circumstances changes in relevant laws and regulatory requirements. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.

    17. Trademarks

    Anya Marokko is a UK registered trade mark.

    18. Survival

    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

    19. Waiver

    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    20. English Law

    Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

  • Privacy Policy
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    Privacy Policy

    Last updated 24 May 2018

    This is our Privacy policy. It tells you how we collect and process data received from you on our site. If you have any comments on this Privacy policy, please email them to info@anyamarokko.com.


    1. Data we may collect and process 
    • When you browse the site, we will automatically receive details of your visits and the resources you use, including IP address, browser, and operating system
    • When you make a purchase from our shop, as part of the buying and selling process, we will collect the personal information you provide to us such as name, address and email address to process your order (please see section 4 below for more information about our Online shop)
    • A record of any correspondence between us
    • Your name and email address to keep you updated about our products and offers via our Mailchimp newsletter (link to Mailchimp Privacy policy)

    2. Consent

    When you provide us with the personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

    If you do not wish to be contacted for marketing purposes, you can unsubscribe from the newsletter list at any time by clicking on the relevant link in your email or by contacting us at info@anyamarokko.com.

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by writing to us at info@anyamarokko.com or mailing us at: Anya Marokko Label, Privacy Compliance Officer, 3—7 Mowlem Street, Bethnal Green, London E2 9HE, United Kingdom.


    3. Disclosure

    We are allowed to disclose your information if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

    If we want to sell our business, we can disclose it to the potential buyer. 

    We can exchange information with others to protect against fraud or credit risks.


    4. Online shop

    Our online shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

    Payment:

    Transactions are completed through Shopify Payments gateway and processed by Stripe Payments Ltd. Shopify stores your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Shopify Payments gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

    For more information, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


    5. Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


    6. Third-party services

    The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    Certain providers may be located in or have facilities that are located in a different jurisdiction. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdictions in which that service provider or its facilities are located.

    Please note that the data you provide may be transmitted or processed outside of EEA.


    7. Cookies

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart (‘Bag’)
    _secure_session_id, unique token, sessional


    8. Changes to this Privacy policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.


    9. Links to other sites

    Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site.


    10. Questions & Contact information

    If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at info@anyamarokko.com or by mail at: Anya Marokko Label, Privacy Compliance Officer, 3—7 Mowlem Street, Bethnal Green, London E2 9HE, United Kingdom.

  • Delivery & Returns
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    Delivery & Returns

    Summary

    We aim to dispatch the Products within 1 working day of receiving your order and offer free next day delivery with Royal Mail in the UK & Channel Islands and DHL courier service outside of the UK. Please see the list of countries we currently ship to under International deliveries. Please note that you are responsible for paying import duties and taxes on international orders.

    If for any reason you want to return something, you can do so within 14 days of delivery for a full refund. The items must be unused and in the same condition that you have received them, in the original packaging and with the tag still attached. We aim to process all refunds within 5-10 business days.

    Delivery in the UK

    In the UK & Channel Islands, we offer Royal Mail 1 business day delivery as well as a collection from the studio, if you are based in London. Please contact us at studio@anyamarokko.com to arrange.

    International deliveries

    We offer next day express DHL courier service for our international deliveries.

    Below is a list of countries we currently ship to. If your location is not on the list, please contact us at studio@anyamarokko.com for a quote.

    Europe & Middle East: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, United Arab Emirates

    North America: United States & Canada

    Asia Pacific: Australia, Hong Kong, Japan, Macao, New Zealand, Singapore, South Korea

    Please note that If you order Products from our site for delivery to one of the International delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. 

    Refunds Policy

    If for any reason you want to return something, you can do so within 14 days of delivery.

    To be eligible for a return, your item must be unused and in the same condition that you have received it. It must also be in the original packaging with the tag still attached.

    We will give you a full refund or exchange for the Products.

    Returning the Products

    To return a Product, please reply to the dispatch confirmation we sent you. We will e-mail you to confirm once we have received your cancellation.

    Alternatively, if you no longer have the dispatch confirmation email, you can contact us at studio@anyamarokko.com. Please include details of your order to help us to identify it.

    You must return the Products to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you have notified us before receiving the Products at the address, but after the Products have been dispatched to you, please send these back within 14 days of receiving the Products at the delivery address.

    You can either send these back to us by post or through our authorised courier service to the following address: 3—7 Mowlem Street, Bethnal Green, London E2 9HE, UNITED KINGDOM. 

    If you choose to return the Products by post, please do so by recorded delivery and keep the receipt as proof of return.

    If we have offered to collect the Product from you as advised in an email, we or the authorised courier will contact you to arrange a suitable time for collection.

    We will process the refund once we have received and inspected the Products. We will refund you on the credit or debit card used by you to pay. We aim to process all refunds within 5-10 days. 

    For any queries, please contact us at studio@anyamarokko.com.

  • Size Guide
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    Size Guide

    UK size 8 10 12 14
    Bust 84cm/33’’ 88cm/35’’ 92cm/36’’ 96cm/38’’
    Waist 64cm/25’’ 68cm/27’’ 72cm/28’’ 76cm/30’’
    Hips 90cm/35’’ 94cm/37’’ 98cm/39’’ 102cm/40’’

     

    We recommend that you measure yourself and consult the size chart to make sure that you order the size that is best for you.

    For the best results, get yourself measured with a tape measure, barefoot and in underwear. Be sure to not hold the tape measure too tight or too loose.

    Please also refer to any notes on the product page for extra fit information.

    If you are still unsure about what size to order, please do not hesitate to contact our Customer Services team at help@anyamarokko.com, and we will get back to you as soon as possible.

  • Care Advice
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    Care Advice

    On the care label, we recommend dry cleaning for all our garments.

    Our silk printing is of very high quality and the garments can we hand washed.

    Please note that if you decide to hand wash, you will be doing so at your own risk as we cannot be responsible for how you carry out the hand wash. Please read the steps below to tell you more about the washing process.

    Gentle hand wash 

    Please wash at low temperatures in Tepid water. do not rub or squeeze the garment at any point, as the fabric could loose its lustre 

    Water temperature should be at around 30C degrees; at 40C, colours are already likely to run 

    Add a small amount of gentle soap instead of washing powder; we recommend Persil Wool & silk wash, for example 

    Soak the garment for a few minutes; do not leave it soaking for too long as the colours could Run or the fabric could loose its lustre

    gently dip the garment in and out of water to get the soiling out

    When the garment appears to be fresh, do not squeeze the water out, but place it gently on a hanger and hand out to dry above a bath or a container where the water can drip 

    The silk dries quickly & the garment could be dry within a couple of hours. We recommend that you wait until it’s almost dry and steam or iron from inside out to get rid of any creases.

    Please do not hesitate to contact our Customer services team at help@anyamarokko.com for any questions or advice. If you have your own tips to share on how to wash silk, we would like to hear from you too!

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